Shipping Policy for Lightluis
At Lightluis, we are dedicated to delivering high-quality fishing equipment promptly and efficiently. Below is our comprehensive shipping policy:
1. Shipping Destinations We currently ship to all 50 states within the United States. At this time, international shipping is not available.
2. Processing Time Orders are processed within 1-2 business days. Any orders placed on weekends or public holidays will be processed the following business day.
3. Shipping Options and Costs We provide the following shipping options to cater to your needs:
Standard Shipping: 3-7 business days, starting at $6.99.
Expedited Shipping: 2-3 business days, starting at $14.99.
Overnight Shipping: 1 business day, starting at $29.99. Shipping costs vary depending on the size, weight, and destination of your order.
4. Free Shipping We offer free standard shipping for orders over $100 (before tax).
5. Tracking Your Order Once your order has been shipped, you will receive an email containing a tracking number. Use this number to track your shipment via the carrier’s website.
6. Shipping Restrictions Certain large or heavy items may incur additional shipping fees or may not qualify for expedited shipping. Any restrictions will be clearly indicated on the product page.
7. Delays and Issues While we make every effort to ensure timely delivery, unforeseen circumstances such as adverse weather or carrier delays may affect shipping times. If you experience any delays or issues, please contact us at info@lightluis.com or (228) 436-9618.
8. Damaged or Lost Packages If your package arrives damaged or is lost in transit, please notify us within 7 days of the delivery date. We will work to resolve the issue by providing a replacement or issuing a refund.
9. Returns and Exchanges For details about returns and exchanges, please refer to our Return Policy.
We are committed to providing outstanding customer service. If you have any further questions or concerns about our shipping policy, don’t hesitate to reach out to us.