Refund and Returns Policy for Visionluis
Effective Date: January 2, 2025

At Visionluis, we are committed to providing excellent customer service and ensuring your satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions for returns, exchanges, and refunds.

Contact Information

1. Returns Eligibility

We accept returns under the following conditions:

  • The item is unused, undamaged, and in its original packaging.
  • The return request is made within [X] days of receiving the item.
  • Proof of purchase (e.g., receipt or order confirmation) is provided.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us at info@visionluis.com with your order number and reason for return.
  2. Our team will provide a return authorization and instructions for shipping the item back.
  3. Once we receive and inspect the item, we will process your return.

3. Refund Policy

  • Refund Method: Refunds will be issued to the original payment method.
  • Processing Time: Approved refunds will be processed within [X] business days after the returned item is received.
  • Non-Refundable Items: Customized or final-sale items are not eligible for a refund.

4. Exchanges

If you received a defective or incorrect item, we will gladly exchange it. Contact us at info@visionluis.com with the details, and we will arrange for a replacement at no additional cost.

5. Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
  • Original Shipping Fees: Initial shipping fees are non-refundable.

6. Exceptions

Certain items, such as perishable goods, digital products, or items marked as final sale, are not eligible for return or refund. Please review the product description for specific terms.

7. Policy Updates

Visionluis reserves the right to update this policy at any time. Updates will be posted on our website, and the “Effective Date” will reflect the latest changes.

Thank you for choosing Visionluis. We value your trust and are here to ensure a smooth and transparent shopping experience. For more details, visit www.visionluis.com.